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CUSTOMER CHARTER
Dalkia's integrated customer care system begins with our Customer Charter.
Characterised in our Mission and Vision, this defines our customer care philosophy and describes the ten key areas around which our approach to delivering the highest levels of customer care are based.
Our Mission
To self deliver energy-focused utilities management services with guaranteed results to our clients.
Our Vision
To build a sustainable business through innovative solutions that are an inspiration to the market.
Our Commitments to our customers are that we will:
 | Build long term partnerships in order to understand and satisfy current and future needs. | |
| Ensure effective and proactive communication. | |
| Treat everyone with courtesy and respect. | |
| Always act in an open, honest and professional manner. | |
| Strive to implement a safety, health, quality and environmental system that is effective which adds value. | |
| Keep our promises | |
| Respond to requests in a timely manner. | |
| Continually strive to improve. | |
| Pro-actively deal with complaints or problems. | |
| Regularly seek customer views and act on them. |
17/02/06